Summary
Reino 44 collects SMS consent through two transactional flows, each using an unchecked-by-default opt-in checkboxat the point of signup — no SMS is sent unless the customer affirmatively checks it, and the form completes normally either way. SMS is never required: reservation guests who do not opt in are confirmed by phone or in person, and waitlist guests who do not opt in can track their position on a live waitlist board posted at the host stand at the front of the restaurant (also viewable online). Both checkbox disclosures include message-frequency, rate, STOP/HELP, and “consent is not a condition of purchase” language and link to the Privacy Policy. There are no other opt-in channels.
Opt-In Steps
- Customer navigates to reino44.vercel.app/reservations, which embeds the Reino 44 reservation and waitlist form.
- Customer selects a date, time, and party size, then enters their first name, last name, and mobile phone number on the contact details step.
- Below the contact fields, the customer sees an unchecked-by-default checkbox with the following disclosure text:
“Text me reservation and waitlist updates from Reino 44. Message frequency varies, typically 1–3 messages per visit. Msg & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help. See our Privacy Policy.”
- The customer must actively check the box to consent to SMS. If the box is left unchecked, no SMS will be sent for this reservation under any circumstance.
- On submission, the form posts to the reservation API with an
smsOptInboolean. Only when this value istruedoes the system record consent and queue SMS notifications. - The customer can opt out at any time by replying STOP (or STOPALL, UNSUBSCRIBE, END, QUIT) to any message, and can get help by replying HELP. These standard keywords are processed automatically at the carrier and Twilio messaging layer per A2P opt-out requirements: STOP immediately and permanently stops all further messages to that number, with no action required on our side.
Waitlist Opt-In
On the virtual waitlist form — reached by scanning the in-restaurant QR code or a direct link — the customer enters their name, phone number, and party size, then sees an unchecked-by-default SMS opt-in checkbox above the “Join Waitlist” button with the following disclosure text:
“Text me waitlist and table-ready updates from Reino 44. Optional — you can also track your position on the live board at the front of the restaurant. Message frequency varies. Msg & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help. See our Privacy Policy.”
SMS is optional: a guest who leaves the box unchecked still joins the waitlist and tracks their position on the live in-restaurant board (and its companion web page). Customers may opt out at any time by replying STOP to any message.
What Customers Receive
Once opted in, customers receive transactional messages only:
- Reservation confirmation at the time of booking
- One reminder approximately 2 hours before the reservation
- Waitlist position updates (for waitlist guests)
- Table-ready notifications
No marketing, promotional, or third-party content is sent through this program.
What Customers Do Not Receive
- No marketing or promotional SMS
- No third-party offers
- No content unrelated to the customer’s own reservation
- No SMS at all unless the customer checked the consent box
Other Opt-In Channels
None.There is no SMS keyword opt-in (e.g., “text JOIN to a short code”), no paper sign-up form, no kiosk, and no third-party data acquisition. The web checkbox at reino44.vercel.app/reservations is the only way a phone number enters our SMS program.